Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be potential delays due to high volume of orders or postal service problems that are outside of my control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping for orders over $50

Local delivery

Free local delivery is available for orders over $50 within the delivery coverage area. Typically the local delivery area is about 6 miles away from Birchwood Jungle in Inkster, MI. For orders under $50, we charge $5 for local delivery.

Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Cities we deliver to...

• Inkster
• Romulus
• Wayne
• Westland
• Garden City
• Dearborn Heights
• Taylor
• Redford Charter Township
• Van Buren Charter Township
• Canton

In-store pickup

You can skip the shipping fees with free local pickup at 29671 Birchwood St, Inkster, MI 48141. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 12:00 p.m. to 8:00 p.m. on Sundays, Tuesdays, Wednesdays, Thursdays, and Fridays. Custom pick-up times may be available; email us at birchwoodjunglellc@gmail.com. Please have your order confirmation email with you when you come.

International Shipping

We do not currently offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at BirchwoodJungleLLC@gmail.com with your name and order number, and we will look into it for you.

United States Postal Service Tracking: www.USPS.com

Shipping to P.O. boxes

We do not ship to P.O. Boxes.

NO REFUNDS. NO EXCHANGES. NO RETURNS.

For the safety of our members, no products will be refunded, exchanged, or returned.

You can always contact us with any questions or issues at birchwoodjunglellc@gmail.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you have any further questions, please don't hesitate to contact us at BirchwoodJungleLLC@gmail.com.